Privacy Policy

Last updated: November 22, 2025

At brandvector ("we," "us," "our," or "the Service"), protecting your privacy and securing your data are our highest priorities. This Privacy Policy explains how we collect, process, and protect your information when you use our website and services.

1. Information We Collect

Information You Provide Directly

  • Account Information: Name, email address, and password (hashed/encrypted) for account creation and authentication.
  • Support Communications: Contact details and content if you reach out to us for support.
  • Payment Information: Handled securely by our third-party payment processors (e.g., Stripe). We never store your full credit card details.
  • Monitoring Preferences: The brand names, keywords, and settings you choose to track.

Information We Collect Automatically

  • Usage Data: Pages viewed, actions taken, session duration, and referrer URLs to help us improve the Service.
  • Device Data: IP address, browser type, operating system, and device identifiers.
  • Cookies: Essential cookies for session management and security. We do not use cookies for third-party advertising.

2. How We Use Your Information

We use your information to:

  • Provide the Service: Process AI queries, track visibility, and display your dashboard results.
  • Improve Functionality: Analyze usage patterns to enhance features and user experience.
  • Customer Support: Respond to your questions, issues, and feedback.
  • Security: Protect against fraud, abuse, and unauthorized access.
  • Communication: Send you important updates, reports, and service-related notices.

3. Data Protection & Security

We implement robust security measures to protect your data:

  • Encryption: All data in transit is encrypted using TLS 1.3.
  • Access Controls: Strict role-based access controls for internal staff.
  • Secure Infrastructure: We use industry-standard hosting providers with rigorous security certifications.
  • No AI Training: We do not use your personal data or monitoring configurations to train generalized AI models.

4. Data Sharing

We do not sell, rent, or trade your personal data to third parties.

We may share data only in the following circumstances:

  • Service Providers: With trusted vendors (e.g., hosting, payment processing, email delivery) who assist in operating our Service. They are bound by confidentiality agreements.
  • Legal Compliance: If required by law, court order, or to protect our rights and safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred but will remain protected under this policy.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Account Data: Retained as long as your account is active.
  • Usage Logs: Retained for a limited period for security and analytics, then anonymized or deleted.

6. Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct inaccurate or incomplete data.
  • Deletion: Request deletion of your account and personal data.
  • Opt-Out: Unsubscribe from non-essential marketing communications.

To exercise any of these rights, please contact us at support@brandvector.io.

7. Children's Privacy

brandvector is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Third-Party Authentication (Google Sign-In)

When you sign in with Google, we receive limited profile information from Google:

  • Email address: Used to create and identify your account
  • Name: Displayed in your profile
  • Profile photo (optional): Used as your avatar

How we use this data

  • We use your Google email address solely to create your brandvector account and for authentication purposes
  • Your name is used to personalize your dashboard experience
  • We do NOT access your Gmail, Google Drive, or any other Google services beyond basic profile information
  • We do NOT use your Google data for advertising or share it with third parties
  • We do NOT use your data to train AI models

Data retention

  • This data is stored as long as your account remains active
  • You can delete your account at any time from your account settings

Limited Use Disclosure

brandvector's use of information received from Google APIs adheres to Google API Services User Data Policy, including the Limited Use requirements.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@brandvector.io